You can void "Open" and "Completed" orders in the Register via the Orders module. Voiding an order requires a manager (or a user with the "Void Transactions" permission enabled) PIN code.

To void an open (unpaid) order:

  1. Tap Orders from the top menu bar.
  2. Tap Open from the left-side menu to view the list of open orders.
  3. Locate the order you want to void and tap View Order.
  4. In the Order Details popup window, tap Void.
  5. Enter the Manager PIN and tap Complete Void.

To void a completed (paid) order:

  1. Tap Orders from the top menu bar.
  2. Tap Completed from the left-side menu to view the list of completed orders.
  3. Locate the order you want to void and tap View Order.
  4. In the Order Details popup window, tap Void.
  5. Enter the Manager PIN and tap Complete Void. Note that voiding the order will also void the payment(s) associated with the order.